Home/FAQ
Frequently Asked Questions
Straight answers, no sales pitch.
Everything owner-operators usually ask before working with a dispatcher — what it costs, how it works, and what "no forced dispatch" actually means.
Before you apply.
What is a truck dispatch service?
A truck dispatch service finds and books freight for owner-operators, negotiates rates with brokers and shippers, handles paperwork and rate confirmations, and tracks loads from pickup to delivery, so the driver can focus on driving.
See how it works →Do I need my own MC and DOT authority to use a dispatch service?
Yes, a dispatch service works with owner-operators who hold their own MC and DOT authority. If you're brand new to authority, a dispatcher can still help book your first loads while your operating history builds.
New authority setup →How quickly can I get my first load after applying?
A dispatcher typically calls back within one business day of applying, and can begin sourcing loads as soon as your authority, insurance, and other required paperwork are confirmed.
Will the same person dispatch my loads every time?
With Trucker's Guide, yes. Each owner-operator is matched with one dedicated dispatcher rather than a rotating desk.
Why choose us →What it costs, and what it doesn't.
How much does a truck dispatch service cost?
Most dispatch services charge a flat percentage of the load rate, commonly in the 5-10% range. Trucker's Guide charges a flat 8% with no setup fee, software fee, or monthly minimum.
Full pricing breakdown →Is there a contract, or can I cancel anytime?
There is no long-term contract. Owner-operators can pause or leave the service at any time, with no cancellation fee.
Do you offer a free trial?
Yes, the first week is free for new owner-operators, so you can evaluate the service on real loads before committing.
Do dispatch fees change based on truck or trailer type?
No. The flat percentage fee is the same across box truck, flatbed, reefer, dry van, hotshot, and power only. Pricing is based on the load rate, not the equipment type.
Can a dispatch service help with factoring or invoicing?
Dispatchers typically handle rate confirmations and package invoicing paperwork so it's factoring-ready, but the factoring relationship itself is usually a separate agreement between the carrier and a factoring company.
The mechanics, explained.
What's the difference between a dispatcher and a broker?
A broker represents the shipper and sources capacity from many carriers to move freight at the lowest cost. A dispatcher represents the carrier and works to get that carrier the best available rate and lanes, often negotiating directly with brokers on the carrier's behalf.
Dispatcher vs. broker vs. load board →What does "no forced dispatch" mean?
No forced dispatch means the owner-operator has final say on every load offered. The dispatcher presents the rate, miles, and lane; the driver accepts or declines with no penalty either way.
Why no forced dispatch matters →Do truck dispatchers need to know hours-of-service rules?
A good dispatcher should understand HOS basics well enough to plan realistic pickup and delivery windows, but hours-of-service compliance is ultimately the driver's legal responsibility. Your dispatcher should never plan a load that requires violating HOS to make an appointment.
Questions by truck type.
Each equipment type has its own FAQ with more detail — these are the quick versions.
Do I need a CDL to run a box truck?
Most box trucks under 26,001 lbs GVWR do not require a CDL. Trucks at or above that weight, or combinations that push total weight over the threshold, do require one.
Full box truck FAQ →What's the difference between continuous-run and cycle-sentry reefer freight?
Continuous-run freight requires the reefer unit to run non-stop to hold a tight temperature range. Cycle-sentry freight lets the unit cycle on and off to maintain temperature.
Full reefer FAQ →Do I need a CDL to run hotshot?
It depends on combined weight. If your truck and trailer combined have a GVWR of 26,001 lbs or more, you generally need a CDL.
Full hotshot FAQ →Do I need my own trailer to run power only?
No. Power only freight is built specifically around owner-operators who don't own a trailer — you hook to one already provided at pickup.
Full power only FAQ →Still Have Questions?
Ask a dispatcher directly.
Apply in under two minutes, or call and talk it through before you commit to anything.